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Shipping information
An important part of our mission is to Minimize the impact our operations have on the environment. With that in mind, every single order placed is prepared and printed on demand in India with much love. This allows us to prevent waste related to overstocking.
Thank you for your support and helping us create a more mindful way to shop. Due to Covid, all orders are currently facing an additional delay of 1-2 days. This delay is due to a lower workforce to maintain proper distancing. Additionally, a lot of Indian postal codes are facing imposed restrictions due to lockdown situations in certain states.
FREE SHIPPING
We offer free shipping across India for all prepaid orders. For COD orders an additional COD fee is applicable.
We dispatch orders within 3-4 days. Orders placed on Saturday post 5 p.m, are dispatched on the following Monday or the next working day.
*Not applicable to custom prepared products.
The order usually takes 5-9 working days to reach all the metros and tier I cities, however for some pin codes it might take a little more time. In case of delay please write to us at kanhacollection2205@gmail.comReturns & exchanges
We have a 3-day Exchange policy, which means you have 3 days after receiving your item to request an exchange.
NO RETURN ONLY EXCHANGE
exchange will only take place if a product is damaged and size issue. An unboxing video of the product is mandatory for a claim.
To start an exchange, you can contact us at kanhacollection2205@gmail.com. or contact 7988784660
If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Also if the size you ordered and got the correct size from our side but placed it wrong then both side courier charges would be bear by you and if we send the wrong size then we"ll give courier charges
You can always contact us for any return questions at kanhacollection2205@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at kanhacollection2205@gmail.com.